Date last updated: Monday 1 Aug 2023
ICO registration reference: ZA116346
Your Personal Information
How we collect Personal Information: When you access the Conscious Life Site, we do not collect Personal Information from you unless you knowingly provide it; including when you register for an account on the Site, provide feedback, or request information.
How we use your Personal Information: We use your Personal Information to administer your account and provide you customer support and services under the basis of Contractual Obligation, to send communications and administrative emails, to respond to your inquiries, to market our Products to you should you have chosen to opt in, and to improve the quality of the Site and Products.
We also reserve the right to use and share Personal Information of Site Visitors to diagnose Site errors and malfunctions, to investigate and report instances of prohibited user behavior and to respond to legal processes.
When you access our Site, we may use server log files to automatically record information about your Site visit. The log files may include your IP address, browser type, the date and time of your request, and the web pages you have visited. We use log files to analyze the traffic to our Site; understand how users interact with our Site; for internal reporting purposes, and to diagnose Site errors.
Third Party Companies
For the purpose of administering your account it may be required that we share your data with Third Party Companies in order to perform certain functions or meet contractual obligations. These service providers have access to your Personal Information only to the extent necessary to perform their tasks. The responsibility of data processes sits with each third party individually, therefore, should you wish to understand how these Third Party Companies process your data, please consult their privacy policies directly. Please find below a list of the third parties we use to process your data and a link to their individual privacy policies.
Stripe: payment processing
PayPal: payment processing
Keap: email communications, data processing and marketing
Facebook: To advertise our products and services to the right audience, including retargeting and excluding customers
Google Analytics & Google Tag Manager: To advertise our products and services to the right audience, including retargeting and excluding customers, and to better understand our users to enable platform optimisation for an enhanced user experience.
YOUR PERSONAL INFORMATION MAY BE PROCESSED BY US IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY. BY USING THIS SITE AND PROVIDING ANY PERSONAL INFORMATION OR BY USING OUR PRODUCTS, YOU ARE CONSENTING TO THE TRANSFER OF DATA FROM YOUR COUNTRY TO A COUNTRY THAT HAS LESS STRINGENT LAWS, AND THE PROCESSING OF YOUR PERSONAL INFORMATION IN CONFORMANCE WITH THIS POLICY.
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. However, while we take reasonable steps to protect information against security breaches and unauthorized access, no data transmission over the internet can be guaranteed to be totally secure, and therefore we cannot ensure or warrant the security of any information collected, stored or transmitted by us, our Products or https://policies.google.com/technologies/partner-sitesarties that supply services to us.
Information Disclosed by You to Third Parties
Personal data: We will keep your personal data only for as long as we consider it necessary to carry out each processing activity or if there is a legal requirement to do so. We will anonymize or delete personal data if, after a period of 1 year, we have not had any contact or communication from you (this will be measured on a rolling 1-year period) – subject to special circumstances. We maintain data retention criteria to help implement this. This takes account of our legal and accounting obligations, balancing this with what would be considered reasonable.
Financial data: We are required to keep details of financial transactions for 6 years to meet accountancy and HMRC requirements. If you have purchased a product from Conscious Life, and the retention of your data is necessary to ensure the proper functioning of your account and billing, we may retain your personal data for the duration of your ongoing business relationship with us. This includes data required to process transactions, manage subscriptions, provide customer support, and ensure accurate billing.
Conscious Life actively supports the principle of “fair and transparent” processing of your personal information. We support your rights in relation to your personal information under the General Data Protection Regulation, including the:
Right to be Informed
Right of Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object
Rights Related to Automated Decision-Making Including Profiling
If you wish to exercise any of these rights, please contact us in writing at: Alex Howard Group, Unit A, Gainsborough Studios, Poole St, London N1 5EB or via email our support team at email@example.com