Privacy Policy

PRIVACY POLICY

Date last updated: Monday 1 Aug 2023
ICO registration reference: ZA116346

Introduction

Welcome to Conscious Life (Any references to Conscious Life, us, we or our will refer to Conscious Life Ltd), a company, previously known as Conscious 2, that consists of conciouslife.com (the Site), and “Products” including but not limited to annual “Super Conferences”, including Trauma Super Conference, Fatigue Super Conference, Anxiety Super Conference, Sleep Super Conference and Relationship Super Conference. We provide the Site, mobile applications and related third party software, services and Products to our users. We are aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we provide this privacy policy (“Privacy Policy”) to let you know what information we collect, how we use it, share it and protect it.

Changes to this Privacy Policy

This Privacy Policy is subject to revision on a going-forward basis. We will post any revised version of the Privacy Policy on this page. Continued use of the Site or our Products following such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Accordingly, we encourage you to periodically review this Privacy Policy.

Your Personal Information

Defining Personal Information: As used in this Privacy Policy, the phrase “Personal Information” means information that is used or intended to be used to personally identify an individual, like your name, address, e-mail address, or phone number. In some countries, a computer’s IP (Internet Protocol) Address may also be considered to be Personal Information.

How we collect Personal Information: When you access the Conscious Life Site, we do not collect Personal Information from you unless you knowingly provide it; including when you register for an account on the Site, provide feedback, or request information.

How we use your Personal Information: We use your Personal Information to administer your account and provide you customer support and services under the basis of Contractual Obligation, to send communications and administrative emails, to respond to your inquiries, to market our Products to you should you have chosen to opt in, and to improve the quality of the Site and Products.

We also reserve the right to use and share Personal Information of Site Visitors to diagnose Site errors and malfunctions, to investigate and report instances of prohibited user behavior and to respond to legal processes.

Anonymous Information

When you access our Site, we may use server log files to automatically record information about your Site visit. The log files may include your IP address, browser type, the date and time of your request, and the web pages you have visited. We use log files to analyze the traffic to our Site; understand how users interact with our Site; for internal reporting purposes, and to diagnose Site errors. 

Cookies

Additionally, we may also utilize Cookies when you access our Site. “Cookies” are small pieces of information that a website sends to your computer’s web browser while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your browser until you delete them) to improve your experience on the Site (e.g., by keeping you logged in). Our cookies do not collect Personal Information. Cookies can provide information about your activity on the Site. We use collected information to improve the quality of the Site and our Products, to keep you logged into a session and track the pages you have visited; and to market our Products to you, and for our general business purposes. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, you may not be able to use certain features of the Site. Conscious Life may also use a number of third party services, such as Google Analytics and Google Tag Manager, for the data collected from Site Visitors. End Users are encouraged to click on the following link to become familiar with Google’s privacy policy and practices applicable to Google Analytics and the options available to End-Users.

Third Party Companies

​​For the purpose of administering your account it may be required that we share your data with Third Party Companies in order to perform certain functions or meet contractual obligations. These service providers have access to your Personal Information only to the extent necessary to perform their tasks. The responsibility of data processes sits with each third party individually, therefore, should you wish to understand how these Third Party Companies process your data, please consult their privacy policies directly. Please find below a list of the third parties we use to process your data and a link to their individual privacy policies.

Stripe: payment processing
PayPal: payment processing
Keap: email communications, data processing and marketing
Facebook: To advertise our products and services to the right audience, including retargeting and excluding customers
Google Analytics & Google Tag Manager: To advertise our products and services to the right audience, including retargeting and excluding customers, and to better understand our users to enable platform optimisation for an enhanced user experience.

Information Sharing

We limit the amount of Personal Information we collect from End-Users and only share Personal Information with other companies or individuals that help us provide our services. We also share Personal Information with third parties if we have a good faith belief that access, use, or disclosure of such information is reasonably necessary to: (a) satisfy applicable law, regulation, legal process or an enforceable governmental request, (b) enforce the applicable Terms of Service, Privacy Policy or other agreement with Conscious Life, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Conscious Life, its users or the public as required or permitted by law; with any of our subsidiaries, joint ventures, or other companies under common control with us, in which case we will require them to honor this policy. Additionally, in the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred; and with third parties to whom you ask us to send Personal Information.

YOUR PERSONAL INFORMATION MAY BE PROCESSED BY US IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY. BY USING THIS SITE AND PROVIDING ANY PERSONAL INFORMATION OR BY USING OUR PRODUCTS, YOU ARE CONSENTING TO THE TRANSFER OF DATA FROM YOUR COUNTRY TO A COUNTRY THAT HAS LESS STRINGENT LAWS, AND THE PROCESSING OF YOUR PERSONAL INFORMATION IN CONFORMANCE WITH THIS POLICY.

Security Limitations

We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. However, while we take reasonable steps to protect information against security breaches and unauthorized access, no data transmission over the internet can be guaranteed to be totally secure, and therefore we cannot ensure or warrant the security of any information collected, stored or transmitted by us, our Products or https://policies.google.com/technologies/partner-sitesarties that supply services to us.

Information Disclosed by You to Third Parties

If you disclose information to third parties, the use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy and security practices of third parties, and you are subject to the privacy policies and other terms of use of those third parties where applicable. The Site may contain links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our Site and go to another site. During this process, another entity may collect Personal Information or Anonymous Information from you. The Site may also contain links to other websites controlled by us but which operates under different privacy policies. Please review the privacy policy and other applicable terms of any new site you visit.

Children’s privacy

We do not knowingly collect or maintain information from individuals who are under 13 years of age, and no part of our Site or Products are designed to attract people under the age of 13. Protecting the privacy of children is very important to us. If we obtain knowledge that a user is under the age of 13, we will take steps to remove that user’s information from our databases. If you are under 13 years of age, we ask that you do not install Conscious Life Products or make use of Conscious Life’s services. If you are between 13 and 18 years of age, we ask that you involve your parents in the process of reviewing of our Products and services, and applicable Privacy Policy, Terms of Service and End-User License Agreement and installing our Products.

Data retention

Personal data: We will keep your personal data only for as long as we consider it necessary to carry out each processing activity or if there is a legal requirement to do so. We will anonymize or delete personal data if, after a period of 1 year, we have not had any contact or communication from you (this will be measured on a rolling 1-year period) – subject to special circumstances. We maintain data retention criteria to help implement this. This takes account of our legal and accounting obligations, balancing this with what would be considered reasonable.

Financial data: We are required to keep details of financial transactions for 6 years to meet accountancy and HMRC requirements. If you have purchased a product from Conscious Life, and the retention of your data is necessary to ensure the proper functioning of your account and billing, we may retain your personal data for the duration of your ongoing business relationship with us. This includes data required to process transactions, manage subscriptions, provide customer support, and ensure accurate billing.

Your rights

Conscious Life actively supports the principle of “fair and transparent” processing of your personal information. We support your rights in relation to your personal information under the General Data Protection Regulation, including the:

Right to be Informed

Right of Access

Right to Rectification

Right to Erasure

Right to Restrict Processing

Right to Data Portability

Right to Object

Rights Related to Automated Decision-Making Including Profiling

If you wish to exercise any of these rights, please contact us in writing at: Alex Howard Group, Unit A, Gainsborough Studios, Poole St, London N1 5EB or via email our support team at [e-mail]

Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at [e-mail]