There could be a few reasons why you may have run into difficulty watching the videos on Conscious Life. Below we have complied the most common issues reported. If none of the options below apply to you, please get in touch with the Customer Support team who would be happy to look into this for you.
Please note that Conscious Life videos are hosted on Vimeo, which may be restricted in some countries. Click here to find out more.
Please let them know what you have already tried, so that they can get to the bottom of the issue much more efficiently!
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Firstly, you can try to refresh the page. If this doesn't work, please close your browser and try the link again making sure that you're not using an ad blocker or blocking cookies.
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You may need to clear the cache (cookies and browsing history) on your browser before trying the link again.
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It could also be due to the browser you are using. We recommend the latest version of Firefox, Google Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video and are not supported.
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The main cause is your internet connection speed. A quality internet connection is a must for streaming videos. We recommend a connection speed of no less than 3 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net
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Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue.
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In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program like Spybot Search and destroy (it’s free, just google it) to fix these kinds of issues.
- We also recommend using a computer/ laptop over a mobile device if you’re having issues
If you are a Concious Life member or have purchased lifetime access please make sure to be logged into the platform here.
If you continue to experience this problem, please contact us at hello@consciouslife.com and a member of the team will help.